We have a very flexible and friendly 15-days returns policy that lets you return items - not only if they are damaged or incorrect, but also if you don't like them. We stick to out no-questions asked policy, and our staff will never ask you why you wish to return the painting, when you have to. For damaged/incorrect items we offer full refunds. For paintings returned back out of choice, we deduct a nominal Rs. 150 towards courier cost and refund back the rest. In case of prepaid orders - it would be refunded back to same credit card/bank account used while making the purchase within 2-5 days of receiving the painting back to our warehouse. Please note this applies only on unframed paintings. Returns for framed paintings are only accepted in case of delivery of broken frames, otherwise not. For detailed return policy please click here.
You may cancel your order if the same has not been shipped from our premises, and not yet framed (applicable if framing was chosen). Please email us at firstname.lastname@example.org, or call us on 07507000123/020-66200648 for requesting cancellations.
1. If you had placed a COD order that has not been paid for, then of course no money will be refunded.
2. In case of Prepaid order, full amount will be refunded to same Card/Net Banking account used while shopping.
3. For paintings that are framed and request for cancellation raised later - we are sorry we can't process cancellation demand in this case.
What information do we save ? Here is the list of your details, we save with us
1. Your name
2. Billing and Shipping Address
3. Phone Number
4. Email Address
5. Order Items and Details
6. Tracking Code and Name of Courier partner
7. IP Address from where order is placed
Above information is for delivery purpose and post-order support only. We save IP address to prevent continous fraudalent access to our system, and to prevent fake orders only. If you opt to receive our newsletter we might send occasional offers and updates to your email. We do not share this information with any third party, for any purpose whatsoever.
We do NOT save your Credit/Debit Card number, Net Banking ID/Password, Expiry Date, CVV Number and any other details associated with your credit/debit card or bank accounts.
IP Address and Cookies
We also collect "non-personal" information from you, such as your browser type, the URL of the previous web site you visited, your ISP, operating system, and your IP address. "Non-personal" information cannot be easily used to personally identify you. We may use your non-personal information to help diagnose problems with our server and to administer our website. Your non-personal information may also be used to gather broad demographic information and to recognize customer traffic patterns and website usage. This information aids us in merchandising and in developing the design and layout of the website. We might use 3rd party tools for this purpose.
How we protect your information ?
We use secure SSL (Secure Sockets Layer) technology to encrypt and send the information you enter to our database. We follow generally accepted industry standards to protect the personal information submitted to us from unauthorized access or disclosure, both during transmission and once we receive it. We assume no liability for any disclosure of data due to errors in transmission, unauthorized third party access or other acts of third parties, or other acts or omissions. Please note all payment transactions are handled by reputed Third-Party payment processors, and we do not save any information whatsoever related to your credit/debit/netbanking/cash cards/mobile banking accounts. Such transmission is also encrypted by payment processors with their own SSL certificates.
Our services are intended for users ages 18 and older. Accordingly, we will not knowingly collect or use any personal information from persons that we know to be under the age of 18. In addition, we will delete any information in our database that we know originates from a child under the age of 18.
Updating your personal information
If your personal information changes, you may correct, update or remove personal information previously provided to us by contacting us at email@example.com.
All artwork (except ones in Replica Category) are exclusive designs of Fizdi.com, and Fizdi.com reserves all rights on the same. Any attempt by an individual or an organisation to copy, or reproduce the paintings, in direct or indirect form - will be subject to severe legal action. All the paintings in Replica category are works of ancient European artists and free from copyright. We take outmost care to ensure all the paintings (except ones in Replica category) made by our artists are original artwork, designed by them. If you still believe any design on Fizdi.com has been inspired by or copied from existing artist work, please let us know at firstname.lastname@example.org and we shall take appropriate action necessary to ensure no rights are violated.