COVID-19-impact

Deliveries might be delayed !

 

 

Dear Customer

 

We thank you for your support and patronage to us.

 

We would like to inform you our Government has imposed lockdown until 18th May 2020 to curb the spread of COVID-19 virus. They may also increase the tenure of the lockdown looking at the conditions.

 

That also means we would only be able to ship your order post the lockdown, as all our courier partners would be closed during this period.

 

We are still taking in orders, and our team is processing them by working from home. All our call/chat/email support lines for Customers as well as our artists is operational full time. Our artists are reserving the bought artworks for you. In case of customised artworks, they are also recreating them from home.  As majority of our artist workforce work from home, we have less impact on production of art pieces. Portrait orders are also been processed and kept ready for shipping.

 

We are also offering flat 21% off on all artworks as a special gratitude for the delay in delivery caused to you. Please use coupon code STAYHOME. This is highest ever discount offered by us on retail orders. This will and only be offered during the lockdown period.

 

Having said that, we assure you that production of artworks and portraits would take place as normal, and completed in time. However at this moment we can't assure you when shipping lines would open up, as it's beyond our control. Soon the lockdown is removed, we will ship your order within the first week.

 

In worst case situation if lockdown is extended beyond 30th May 2020 and courier lines don't open up - you can also request for refund of your order. We will do so without any deductions. Please note refunds is not applicable for custom sized art, art which is already framed by us and portraits.

 

If you have already placed an order with us, please be assured that it is safe and will be shipped soon lockdown is removed. If you have not used STAYHOME coupon please connect to our customer care on sales@fizdi.com to get 21% store credit that can be used for your new orders. A small gesture from our side to make up for the delay in delivery.

 

We request you your kind support in this difficult times, and assure you that your order is safe with us. We are taking every step possible to ship your order as soon as possible. For any queries please reach us out on sales@fizdi.com or call us on +91 8822866866.

 

We request you to take care of yourself and your family, and stay safe !

 

Regards

Anand Khinvasara

CEO, Fizdi